Identify the problem
The first main point of it is identify the problem . It means the employer needs to identify the problem of the employees. Why they not act properly according to organization norms. There have some points to identify the difficult employee.
- Attendance issues
- Failure to meet expectations
- Distraction by others on their work
- Difficulty building positive work relationships or working on a team
- Gossip at workplace
- Ignoring the rules or procedures
Find the positivity
There have to phase of all conditions and situation, it may be positive and may be negative . so according to this point we can says that after identifying the problem we have always check out there both perspective. If it is positive for the organization then accept it other take an effective action for solve it.
Feedback of employees
It is very most important for solve any problem in an organization. Always prefer for the feedback of the employees about their performance and behavior. For solve the problem schedule a private meeting with the employees and tell about the reason of the meeting and collect the feedback of their employees. And then take an effective decision according to them for solve the problem.
After taking feedback from the employees the next step is create the plan for resolve the problem and dealing with the difficult employees. It is main step for deal with difficult people because we can not exceed further without any plan. So make some standard for resolve the problem.
The plan which are created by the manager in the meeting that implement corrective action, and monitor their progress during that time. Discuss the progress with the employees and take additional feedback from employees.
Consistency is key when dealing with difficult employees. Be consistent in your expectation, communication, and consequences.
Calm and professional
When dealing with the difficult employees, it I important to remain clam and professional. Avoid becoming defensive or confrontational, and instead focus on finding a solution.
Keep the record of all meeting with difficult employees, including feedback, performance review and action. This help to protect you and your organization in the event of any legal issues.
Outside help if necessary
If you are unable to resolve the issues on your own seek outside help from HR or other professional. They can guidance and support in dealing with difficult employees.